Reports, Complaints & Rights Notices

This page is the central point of contact for reports, complaints and legal notices relating to VenueHive.

It may be used in particular for:

• reports of unlawful or otherwise impermissible content,
• copyright, trademark, personality-right or other rights infringement notices,
• reports of fake profiles or impersonation,
• reports of harassment, fraud or abuse,
• complaints about moderation or account measures,
• other legal or regulatory notices.

Please send reports or complaints to:

VenueHive – Legal / Complaints Contact
Attn. Tina Heidi Frenzel
[FULL STREET ADDRESS AND HOUSE NUMBER]
[POSTAL CODE] Zurich
Switzerland

Email: [CONTACT EMAIL]

As soon as VenueHive provides additional formal contact channels, forms or legally required contact points, they will be added here.

To help VenueHive review a report efficiently, it should include where possible:

• your name and a way to contact you,
• the affected URL, profile, message or content,
• a short description of the issue,
• the legal or policy basis of the concern,
• supporting evidence or screenshots, if available,
• where rights are claimed, why you are affected or authorised.

VenueHive reviews reports in principle:

• carefully,
• objectively,
• without undue delay,
• not arbitrarily,
• and with regard to the rights of all affected parties.

Depending on the case, VenueHive may in particular:

• request additional information,
• temporarily restrict content,
• remove or disable content,
• warn or restrict profiles or functions,
• suspend accounts,
• pass information to affected persons or authorities where legally required or permitted.

If VenueHive removes content, restricts visibility or limits an account, the affected person may, where appropriate and meaningful in the case, request review.

VenueHive aims to explain material measures in a reasonably understandable manner and not to rely exclusively on automated tools where a review path is warranted.

Reports may not be used in an abusive, harassing or knowingly false way.

VenueHive may take action where the reporting system is clearly misused.

If and to the extent VenueHive offers services in the European Union and additional legal requirements apply, this page will be supplemented with the relevant information, including where necessary:

• a point of contact,
• internal complaint handling details,
• an EU legal representative,
• or other contact information required by applicable law.